eRetailing Associates LLC

Product & Sizing 7

• How do I wash my item?
• What products are offered?
• How do I measure a shirt?
• Can stuffed animal shirts be purchased separate?
• Where can I find sizing information?

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Other Questions 7

• Do you offer gift cards?
• Do you have any promo codes or discounts?
• Remove me from the mailing list
• I would like to stop receiving text messages
• Do you offer gift wrapping?

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Ordering 23

• Can I order blank items?
• Will I be charged sales tax?
• What forms of payment do you accept?
• Can I make changes to my order?
• What if I get a white screen after signing into Amazon Pay?

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Returns or Exchange 4

• How will I receive my refund?
• How do I return a gift?
• Can I exchange my order?
• What is your return policy?

Storefront 4

• What are sequencing points in Storefront?
• What age do you need to be to start a Storefront?
• I just saved a design but I don't see it on my Storefront?
• When can my earnings be redeemed?

Shipping 14

• What are the timeframes and costs for US orders?
• What is an Out of Area surcharge?
• Can I include delivery instructions?
• What if my country is not in the billing or shipping drop down at checkout?
• When will I get my order if placed today?

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Group Orders 6

• How do I get a quote?
• How can I share my design?
• Do you have a group order form?
• Can my order ship to multiple addresses?
• Can I change the design color?

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Design Help 26

• Can I design a leg/sleeve print?
• How long will items stay in my shopping cart?
• What does a successful design look like?
• How do I share a design?
• What are the best print locations?

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Look Human 1

• FREQUENTLY ASKED QUESTIONS