eRetailing Associates LLC

Group Orders 6

• Can I change the design color?
• Can I get a sample?
• Can my order ship to multiple addresses?
• Do you have a group order form?
• How can I share my design?

View all 6

Design Help 25

• Can I create designs for my group or team?
• Can I design a leg/sleeve print?
• Can I do a sleeve print or leg print?
• Can I have metallic or glitter on my item?
• Can I order the same design on different products or colors?

View all 25

Storefront 4

• I just saved a design but I don't see it on my Storefront?
• What age do you need to be to start a Storefront?
• What are sequencing points in Storefront?
• When can my earnings be redeemed?

Ordering 23

• Australia Sales Tax
• Can I include a gift message?
• Can I include a gift receipt with my order?
• Can I make changes to my order?
• Can I order a sample?

View all 23

Product & Sizing 7

• Can I order sizes not available on the site?
• Can stuffed animal shirts be purchased separate?
• How do I measure a shirt?
• How do I wash my item?
• What products are offered?

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Shipping 15

• Can I include delivery instructions?
• Do you offer expedited shipping?
• Do you offer free shipping?
• Do you offer international shipping?
• Do you ship to APO addresses?

View all 15

Returns or Exchange 3

• How do I return a gift?
• How will I receive my refund?
• What is your return policy?

Other Questions 7

• Do you have any promo codes or discounts?
• Do you offer gift cards?
• Do you offer gift wrapping?
• How do you print my items?
• I would like to stop receiving text messages

View all 7

Design Help 16

• Can I create designs for my group or team?
• Can I design a leg/sleeve print?
• Can I have metallic or glitter on my item?
• Can I put my same design on other products?
• Can I use emojis in my design?

View all 16

Product & Sizing 4

• Can stuffed animal shirts be purchased separate?
• How do I measure a shirt?
• What are the washing instructions?
• Where can I find sizing information?

Ordering 18

• Australia Sales Tax
• Can I include a gift message?
• Can I include a gift receipt with my order?
• Can I make changes to or cancel my order?
• Can I order a blank sample?

View all 18

Shipping 8

• Can I include delivery instructions?
• Do you offer expedited shipping?
• Do you offer free shipping?
• Do you ship to APO/FPO addresses?
• How do I track my order?

View all 8

Product & Sizing 1

• Where can I find sizing information?

Ordering 11

• Australia Sales Tax
• Can I make changes to or cancel my order?
• Can I order a blank sample?
• Do you have order minimums?
• How can I place a reorder?

View all 11

Shipping 7

• Can I include delivery instructions?
• Do you offer expedited shipping?
• Do you ship to APO/FPO addresses?
• How do I track my order?
• Tracking shows as delivered, but I don’t have my package- what do I do?

View all 7

Returns 4

• Can I exchange my order?
• How do I return a gift?
• How will I receive my refund?
• What is your return policy?

Other Questions 6

• I just saved a design but I don't see it on my Storefront
• What age do you need to be to start a Storefront?
• What are sequencing points in Storefront?
• What is a production fee?
• When can my earnings be redeemed?

View all 6

Look Human 14

• FREQUENTLY ASKED QUESTIONS
• Return Address
• LH Where do you ship?
• LH How to search an order
• LH What is your return/exchange policy?

View all 14

Product & Sizing 7

• How do I wash my item?
• What products are offered?
• How do I measure a shirt?
• Can stuffed animal shirts be purchased separate?
• Where can I find sizing information?

View all 7

Other Questions 7

• Do you offer gift cards?
• Do you have any promo codes or discounts?
• Remove me from the mailing list
• I would like to stop receiving text messages
• Do you offer gift wrapping?

View all 7

Ordering 23

• Can I order blank items?
• Will I be charged sales tax?
• What forms of payment do you accept?
• Can I make changes to my order?
• What if I get a white screen after signing into Amazon Pay?

View all 23

Returns or Exchange 4

• How will I receive my refund?
• How do I return a gift?
• Can I exchange my order?
• What is your return policy?

Storefront 4

• What are sequencing points in Storefront?
• What age do you need to be to start a Storefront?
• I just saved a design but I don't see it on my Storefront?
• When can my earnings be redeemed?

Shipping 14

• What are the timeframes and costs for US orders?
• What is an Out of Area surcharge?
• Can I include delivery instructions?
• What if my country is not in the billing or shipping drop down at checkout?
• When will I get my order if placed today?

View all 14

Group Orders 6

• How do I get a quote?
• How can I share my design?
• Do you have a group order form?
• Can my order ship to multiple addresses?
• Can I change the design color?

View all 6

Design Help 26

• Can I design a leg/sleeve print?
• How long will items stay in my shopping cart?
• What does a successful design look like?
• How do I share a design?
• What are the best print locations?

View all 26

Look Human 1

• FREQUENTLY ASKED QUESTIONS